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Remove the screws holding the metal cover, then carefully lift it off to expose the motherboard.
Look for a small button on the motherboard or a two-pin jumper labeled "J1", "RESET", or "DEF". Reset Sequence:
If these do not work, proceed to a password reset.
Use a combination of letters, numbers, and special characters.
You will likely need the User ID or the specific MAC address of your device, which is usually found on a sticker on the bottom of the DVR.
The most common cause, especially for systems not accessed regularly.
Being locked out of your security system is a critical vulnerability. But thanks to NAPCO’s legitimate recovery options, a is achievable without losing your data.
Never leave your DVR with the default password.
Dealers may need to fax a letter on the end-user’s company letterhead to NAPCO Technical Support to authorize a remote administrative reset.
For professional Continental/CardAccess software systems, Napco requires a formal letter on company letterhead to authorize a password reset.
For certain legacy NAPCO panels and older DVRs, a is printed on a label attached to the main circuit board.