You need the serial number to initiate a return or get technical assistance.
The most direct method is to look at the sticker on the camera or recorder. Check the base, side, or back of the camera. DVR/NVR: Look for a sticker on the top or back panel. S/N Definition: Look for "S/N" on the label. 2. Original Packaging
Before checking your device online, you must locate its unique serial number. Hikvision serial numbers are typically a string of characters containing numbers and letters, often found near a barcode. You can retrieve this information using three different methods: 1. Physical Device Label
If you need to retrieve your serial number to complete an online check or pair a device, use any of these methods: Hikvision Serial Number Check Online
Connect your computer to the same network as your security devices. Launch SADP to view a list of active devices. Locate the column to copy the full string. Method 4: Web Browser Interface
Because Hikvision does not host a single global lookup tool, you must visit the website corresponding to your region:
If you encounter issues during the verification process: You need the serial number to initiate a
The serial number is displayed in the "System Settings" page. For some models, you must ignore trailing letters (like "WCVU") and count back 9 digits to get the relevant short serial.
Confirms your camera or Network Video Recorder (NVR) is a genuine Hikvision product built with authorized hardware.
Visit the official Hikvision USA Partner Portal or Warranty Check page. DVR/NVR: Look for a sticker on the top or back panel
If you need help with your specific device, please let me know your , the exact model number , or what error message you are seeing, and I can guide you on the next steps. Share public link
Navigate to > System > System Settings > Basic Information . Find the string listed under Serial No. How to Check Your Hikvision Serial Number Online
The best way to verify if a device is genuine and working is by adding it to the official Hik-Connect app: Open the app and select . Choose Manual Adding . Enter your serial number.