Do you reimage the machine? No. You use the script.
You should now have full administrative access to the client.
Every Symantec (now Broadcom) SEP administrator knows the sinking feeling. You inherit an old server or workstation running , only to find the client is locked with an "Unlock Password."
: Log in to the SEPM console immediately and change the password to something secure. Spiceworks Community If the tool is missing resetpass.bat for symantec 14 download
This article provides:
cd "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools" Use code with caution. Step 3: Run the Reset Script Type the script name and press : resetpass.bat Use code with caution. Step 4: Wait for Confirmation
Note: Broadcom does not guarantee this procedure will work in 100% of cases, but it provides a valuable avenue for recovery when emails are blocked. Do you reimage the machine
resetpass.bat file is not a separate download; it is a built-in utility included with the Symantec Endpoint Protection Manager (SEPM) installation
The resetpass.bat file is an executable batch script included with Symantec Endpoint Protection Manager installations. Its primary function is to reset the password for the SEPM's built-in administrator account back to the default credentials of admin / admin . This tool is designed as a last-resort recovery mechanism, typically used when an administrator has lost or forgotten the login credentials for the web-based management console.
The resetpass.bat tool is a legacy utility used to reset the administrator password to the default "admin". In Symantec 14, this tool is officially removed from the standard installation files for security reasons. You should now have full administrative access to the client
Never download executable or batch files for security software from unverified third-party sources. 💻 Understanding the resetpass.bat
Launch the logon screen.
Navigate to the file at C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tomcat\etc\conf.properties . Change the log level line to read: scm.log.loglevel=FINEST . Add a new line at the bottom: scm.mail.troubleshoot=1 .