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This article provides a deep dive into why the “Failed to load profile” error appears on PC (Steam, Epic Games), PlayStation, and Xbox, and offers a complete, step-by-step guide to fixing it.
: If playing on the Epic Games Store, try deleting the webcache folder located in %localappdata%\EpicGamesLauncher\Saved .
: Navigate to %USERPROFILE%\Documents\Shadow of the Tomb Raider\[Your Steam ID]\ and copy all files to a safe backup folder on your desktop.
Inside that numbered folder, locate the file named profile.dat . Delete it .
: %USERPROFILE%\Documents\Shadow of the Tomb Raider\ \ .
To fix the problem, you first need to understand what the game means by “profile.”
Cloud sync issues are frequent on both and the Epic Games Store version, often caused by "always-online" DRM or recent platform updates.
If you play on Windows, the default backup feature occasionally tries to sync the Documents/Shadow of the Tomb Raider folder in the background. This can lock the file or alter its read/write permissions, resulting in the profile load failure.
: Microsoft OneDrive’s automated Documents backup can lock game data folders, causing instant read/write failures when the game attempts to boot.
The error in Shadow of the Tomb Raider prevents the game from reading your configuration data, resulting in startup crashes or endless loading loops. This error is usually caused by a corrupted profile.dat file , cloud synchronization conflicts, or restricted folder access permissions .
is a common glitch often caused by a corrupted profile.dat file or synchronization issues with cloud saves. Quick Fix: Reset the Profile File
How to Fix “Failed to Load Profile” in Shadow of the Tomb Raider
Outdated graphics drivers can cause issues with game loading.
Right-click and choose Properties (or click the three dots on Epic).