Is your TV currently , or can you access the settings menu?
Despite best efforts, errors can occur. Here are solutions to the most common problems reported by W800C owners.
Upgrading to the final stable software build addresses several legacy issues common to the Android 5.0/6.0 launch software:
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If the TV is freezing frequently, consider doing a factory reset before attempting the update again. Finalizing the Update
Enhanced security, system stability, and removal of discontinued apps (like Asphalt Nitro or PlayStation Now). How to Check Your Version: Press the HOME button on your remote. Go to Settings > System Settings (or Product Support). Select Customer Support > System Information .
The Sony KDL-43W800C is a robust TV, but its performance in 2026 relies on having the final firmware (typically v6.7220). Always use the verified files from Sony's official support channels to ensure your TV remains secure and functional. firmware sony 43w800c verified
Extract the .pkg file from the zip and copy it to the root directory of a FAT32-formatted USB flash drive.
both the Power and Volume Down buttons simultaneously.
As of 2026, updating your TV’s firmware ensures that the older Android operating system remains functional with modern app requirements and security standards. Is your TV currently , or can you access the settings menu
When the KDL-43W800C launched, it ran Android 5.0 (Lollipop). Over its lifespan, Sony pushed several major updates to this unit:
Resolves audio-video sync issues present in older firmware versions when using Netflix or YouTube. Prerequisites for a Safe Update
While holding the buttons, .
Use this method if your TV has no internet or the automatic update fails. Format a USB Drive : Use a drive with at least 2GB of space, formatted as Download Firmware : Go to the official Sony Support Page . Search for your model ( KDL-43W800C ) and download the latest firmware file. Extract and Copy : Unzip the downloaded file. Copy the or extracted folder directly to the root directory (not inside any folder) of the USB drive. Install on TV Turn on the TV. Insert the USB drive into a USB port.